SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of premierpeakmart.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of premierpeakmart.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
Absolutely adorable! I purchased this sun hat for my little girl and it's short of delightful. The moment she put it on, she transformed into a picture-perfect princess right before my eyes. It's so lovely to see her enjoying herself in the sunshine while looking like royalty. When my daughter wears it, there's an added brightness that radiates from her - a combination of both her natural charm and the enchanting appeal of this darling accessory.What sets this sun hat apart though, is its adjustable strap feature. This practical addition makes all the difference as children grow at such rapid rates. With just a simple adjustment, we can ensure that the hat fits snugly on her head without being too tight or loose. It also means that we don't have to worry about replacing it anytime soon because it will continue to fit even as she grows bigger. So if you're looking for something cute yet functional for your little one’s growing head during those sunny days out, then look no further than this beautiful piece which combines style with comfort effortlessly! 👧🌞
Perfect for sunny days, keeps my baby's face shaded and she seems comfortable wearing it too.
Very cute
I bought this for my niece and she absolutely loves it! It's not just cute but also very functional with its adjustable feature.
This hat makes outdoor playtime worry-free because I know my baby girl's delicate skin is protected from harsh sunlight 😊.
Nice hat
I recently purchased two of these items, one for each of my girls. From the moment they laid their eyes on them, they fell in love with them instantly. Their faces lit up with joy and excitement which was a heartwarming sight to behold as a parent. One aspect that I really appreciate about these products is how simple it is to adjust them according to my children growth. As we all know, kids grow at an incredible pace and having the ability to easily modify this item has proven itself invaluable. This feature ensures longevity and usability over time, making it not just an immediate source of happiness but also a long-term investmentMoreover, seeing my twins enjoy their new possessions brings me immense satisfaction and peace of mind knowing that I made the right choice in purchasing these items for them. They have been using it daily since receiving it - a clear testament to how much they adore their new belongings. Plus, the ease at which adjustments can be made as they continue growing makes this purchase even more worthwhile 🌸💕
great product! will order more, as its nice size and fits all my 3 girls 4, 5 & 7 year old. its very convenient for tavel as it bends easily & can be stored in suit case fast shipping !
the quality exceeded expectations especially considering how affordable it was; sturdy yet soft on baby’s skin no complaints whatsoever