SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of premierpeakmart.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of premierpeakmart.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
Man, this backpack totally rocks! It's got so much room inside you could practically pack your whole life in there Whether you're a student lugging around textbooks or a traveler stuffing it with souvenirs, the space is just massive. You can fit all sorts of stuff and still have room to spare for those little extras. Now let's talk about how tough this bad boy is. This isn't some flimsy bag that'll fall apart after a few uses; no sir! The material used here is super durable, able to withstand the rough and tumble of everyday use without breaking a sweat. But what really takes the cake? That trolley feature they've added on. It’s like magic! No more straining your shoulders under heavy loads because now you can simply roll it around wherever you go. Going through airport terminals has never been easier - just pull up the handle and off you go! Honestly, I couldn’t ask for anything else from my trusty pack companion. This thing ticks all the right boxes while making sure I look good doing it too – not many bags out there that can boast that combo! So if you’re looking for something spacious enough to carry all your essentials (and then some), rugged enough to take whatever life throws at it, and convenient enough to make travelling less of a hassle - well mate, this backpack might be exactly what you need. You’ve done yourself proud with this one guys – keep up the great work!
I'm in love with multi-functional bag. Not only does look stylish, but its practicality is off the charts!
Incredible value for money here people! This trolley backpack has revolutionized my daily commute.
No capital letters because i'm too excited about this purchase!!! best decision ever - so much easier to travel now 🎉
The versatility of this product blew me away – I use it for work trips AND weekend getaways!
this thing really simplifies life. no more lugging heavy bags around 👍👍
Finally found what I was looking for: a spacious, durable and easy-to-carry bag all rolled into one.
My back thanks me every day since I got this trolley backpack 😄 No more strain from carrying loads!
Aesthetically pleasing and incredibly functional; an absolute win-win situation here folks!
The trolley feature is so smooth, it glides like a dream! Makes travelling such an ease.
It's durable and stylish at the same time. Perfect combo if you ask me 😎
This backpack is everything I've ever wanted in a bag and more! Quality purchase indeed 👌
fine overall
i'm sold on its design alone but the functionality? simply unbeatable!