SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of premierpeakmart.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of premierpeakmart.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
This backpack is incredible! I use it for both school and weekend trips. It has tons of compartments to keep everything organized, and the padded straps make it super comfortable even when it's fully loaded. The material feels really durable too, so I'm confident it'll last a long time.
this backpack is a lifesaver! fits all my school stuff and still has room for gym clothes. plus, it's super comfy to wear even when it's full 🏫🎒
love the spacious compartments, makes organizing my stuff so easy. perfect for both school and travel!
Great backpack, fits all my gear and looks stylish too! Highly recommend.
fantastic!
perfect for my daily commute to work, holds my laptop securely while leaving space for lunch, books, and more love the sleek design too no regrets here!
Amazing quality, lots of space. My favorite bag for daily use!
this backpack is a must-have for students. plenty of space and stylish too!
Perfect blend of style and function. Got it for daily commute and weekend trips; holds my laptop securely plus extra clothes easily.
love it
Amazing
Absolutely love this backpack! It's perfect for my daily commute to college and also great for short getaways. The spacious design with multiple pockets helps me stay organized, and the sturdy build gives me confidence that it can handle heavy loads without any issues.
super comfy straps even when fully loaded. fits all my textbooks with room to spare 🎒
ok
This bag exceeded my expectations. I use it daily for work and travel; it's incredibly durable and holds up against heavy usage. The multiple compartments are a dream come true for someone who loves to stay organized. Highly recommend!
ideal for weekend trips! fits clothes, toiletries, and gadgets without feeling bulky 🏞️
awesome
Perfect for school and travel. Super spacious with comfy straps!
I took this on a week-long trip and it held everything I needed with ease. The multiple compartments kept me organized and the durable material handled rough conditions like a champ.
wonderful design with lots of pockets keeps everything in place highly recommend 🌟
I was looking for a versatile bag that could handle both work and travel needs, and this one exceeded my expectations. It's got plenty of space for my laptop, documents, clothes—you name it! Plus, the sleek look makes it stylish enough to carry anywhere.