SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of premierpeakmart.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of premierpeakmart.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
Weâre a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you wonât find anywhere else, thatâs for sure. We strongly believe that great stuff shouldnât cost a fortune thatâs why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
Well, well, well, this cute little thing right here absolutely made my day. đ The design is sleek and modern and it fits perfectly into any kitchen decor or table setting. But let me get down to why this product really rocked my world. You know how're always burning your fingers on hot mugs? Well kiss those days goodbye because this baby has a double wall that keeps the outside cool even when thereâs piping hot tea inside. No more doing that awkward finger dance trying to find a spot on the mug that won't scorch your skin. And boy, is it ever adorable to look at! When I first laid eyes on it, I was totally smitten. It adds such an element of fun while still being super functional â now thatâs what I call hitting two birds with one stone! The best part though? Every time you take a sip from this darling cuppa, you'll be reminded of its awesomeness all over again. So if youâre looking for something practical but also want something with personality â then trust me folks: This cutie pie ticks all those boxes.
it's super cute.
wow, what an adorable way to enjoy my beverages while keeping them warm for longer periods. highly recommend!
đ This double glass cup is an absolute delight. Its design adds a touch of charm to my morning coffee routine. The quality is top-notch and I love it keeps my drink warm for longer periods. đ„°
very modern.
the cutest thing i've ever bought for - not only does it keep my tea warm but its also so pleasing to look at. fits perfectly in any setting and adds a fun element to drinking beverages.
đ a real charmer! every morning feels special with it. the double wall design keeps my coffee hot for longer and no more burnt fingers. love how it looks on my kitchen table too! đ
Having this lovely cup has enriched my everyday beverage experience. Its double glass not only maintains the temperature of my drinks but also gives them an appealing presentation - making each sip even more enjoyable.
aesthetically pleasing and functional? can't ask for anything better from a beverage holder đ
nice one
đ this cup is the perfect, keeps my drinks hot without burning my hands. love it!
recommend đ