SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of premierpeakmart.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of premierpeakmart.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
As a first-time parent, I was quite anxious about bath time, but this infant tub has been an absolute blessing. The non-slip base provides incredible stability, which gives me peace of mind knowing my baby is safe and secure. What really stands out to me is the ergonomic design; it’s so easy to handle even with one hand! My little one seems incredibly relaxed and comfortable every time we use it. The built-in sling is such a thoughtful feature—it keeps my newborn snug and supported while I can focus on washing him without any stress or juggling acts. My partner also finds it super user-friendly, making bath time a shared activity that brings us closer together as new parents. It fits perfectly in our small bathroom sink and dries quickly after each use, ideal for busy households like ours. Overall, it's lightweight yet sturdy enough for daily use, making it an indispensable part of our routine 😍🛁
absolutely love this tub! it's super comfy for my little one and the non-slip base gives me peace of mind during bath time 🛁
Highly recommend
The built-in sling is fantastic, keeps my newborn secure while I get things done around the bathroom 🙌
My husband finds it really easy to use, which means he can help with baths too! It’s lightweight but sturdy enough for daily use.
super convenient for us
such a great purchase fits perfectly in our small bathroom sink and dries quickly after each use very convenient for busy parents 😍
ok
i can't believe how much easier bath time has become with this! no slipping or sliding, just pure comfort and safety for my baby 💧
this infant tub is a dream come true for us! the ergonomic design and non-slip base make bath time safe and stress-free. my baby looks so relaxed and comfy in it, which makes me happy too 😊 it's lightweight yet sturdy enough for daily use, fitting perfectly in our small bathroom sink. dries quickly after each use