SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of premierpeakmart.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of premierpeakmart.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
Weâre a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you wonât find anywhere else, thatâs for sure. We strongly believe that great stuff shouldnât cost a fortune thatâs why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
Recently, I made a purchase that significantly improved our family camping experience - a cooler bag. This wasn't just any ordinary cooler bag; it was an absolute game-changer for us! The reason why this product stood out from the rest is its impressive waterproof feature which proved to be extremely during our outdoor adventure. As we set off on our family camping trip, little did we know that nature had an unexpected surprise for us in the form of a sudden rainstorm. As the clouds gathered and let loose their torrents, one might expect such weather conditions to dampen spirits or ruin certain aspects of the trip. However, thanks to this fantastic cooler bag, there was no cause for concern This meant all our food and beverages remained fresh and enjoyable throughout the duration of our trip regardless of external factors such as weather changes. It's amazing how something as simple as buying a high-quality cooler bag could make such a huge difference in enhancing our overall camping experience.Another aspect worth mentioning is how easy it was to carry around due to its practical design features making transportation effortless even when fully loaded with supplies. A big thumbs up from me đ
As someone who loves to fish, I've been searching for something like this years. Now I can keep my catches fresh until I get home! It's really durable and holds up well even when packed full.
cool đŒ.
The ice cooler bag that we recently purchased truly proved to be the Most Valuable Player during our last beach outing. It was an absolute game-changer in terms of keeping our beverages at a refreshingly cold temperature throughout the entire day. The effectiveness with which it maintained the coolness of our drinks was nothing short of impressive. this ice cooler bag managed not only keep all drinks refreshingly chilled but also offered ease in portability across sandy terrain â two factors that contributed greatly towards enhancing overall enjoyment during our trip. Therefore based on my experience I would highly recommend investing in such an efficient and user-friendly item for anyone planning similar outdoor activities.
The best part about this cooler bag? Its waterproof feature! We took ours on a boating trip recently and not a single drop of water got inside even though everything else was soaked through đ
This ice-cooler has become my favorite companion on fishing trips â keeps bait fresh all day long while also providing me with refreshingly cold beverages đș
I've been using this product for a few months now and I'm still amazed at how well it works! Keeps everything cold for so long, even in hot weather. Definitely a great buy!